At Rapido Tech Nepal, we stand behind the products we sell and aim to provide dependable after-sales support. This policy explains how warranty claims are handled, what is covered, and what customers should know before requesting service.

Warranty coverage varies by product and brand. Please check the individual product page, invoice, or warranty card for the applicable warranty period and conditions.

1. Damaged or Defective Products Upon Delivery

Please inspect your order as soon as it arrives. If your product is damaged, defective, or not functioning properly upon delivery, contact Rapido Tech Nepal within 48 hours of delivery.

To help us assess the issue quickly:

  • Provide clear photos or a video showing the damage or defect.
  • Keep your invoice, original packaging, and supplied accessories.
  • Do not attempt to repair or modify the product before contacting us.

You may be asked to bring or send the product to our designated location for inspection.

Once the product has been received and inspected, straightforward cases are generally resolved within 1–2 working days. More complicated cases may take longer.

The 48-hour period helps us investigate delivery-related issues promptly and does not remove any rights you may have under applicable consumer protection laws.

2. Warranty Claims After Normal Use

If your product develops a fault after weeks or months of normal use, you may request warranty service as long as the product remains within its stated warranty period.

The product must be inspected and tested to determine the cause of the issue and whether it is covered under warranty.

Depending on the problem, the solution may involve repairing the product, replacing a defective component, or replacing the product itself.

Warranty claims typically take 1–2 weeks or longer to resolve, depending on the brand, the nature of the fault, spare-parts availability, and the manufacturer’s or distributor’s service process.

These are estimated timelines, and some cases may require additional time.

3. What Does the Warranty Cover?

Unless otherwise specified, warranty coverage generally applies to:

  • Manufacturing defects.
  • Internal component failures under normal use.
  • Functional faults covered by the applicable manufacturer or distributor warranty.

All warranty claims are subject to product inspection and verification. The final decision will depend on the nature of the issue and the applicable warranty terms.

4. What Is Not Covered by Warranty?

Unless covered by the applicable warranty terms or required by law, warranty coverage generally excludes:

  • Physical damage: Cracks, dents, broken parts, or other physical damage caused after delivery.
  • Water or liquid damage: Damage caused by spills, moisture, or liquid exposure.
  • Electrical damage: Burn marks or damage caused by an improper power supply or incorrect electrical connections.
  • Misuse or accidents: Damage caused by negligence, rough handling, accidents, or improper use.
  • Improper installation: Damage resulting from incorrect installation or setup.
  • Unauthorized repairs or modifications: Damage caused by unauthorized opening, repairs, alterations, or tampering.
  • Normal wear and tear: Deterioration resulting from ordinary use or cosmetic changes that do not affect functionality.
  • Incompatible accessories: Damage caused by incompatible third-party accessories.
  • Consumables: Items such as cables, batteries, and other consumable components where excluded by the applicable warranty terms.

Warranty exclusions will be applied in accordance with the relevant product warranty and applicable consumer protection laws.

5. Repair and Replacement

For approved warranty claims, Rapido Tech Nepal will assess the product and determine the appropriate resolution under the applicable warranty terms.

  • Repair: If the problem can be repaired under warranty, repair will generally be the first solution.
  • Component replacement: If a specific component is defective, it may be replaced where appropriate.
  • Product replacement: If the issue cannot reasonably be resolved through repair, a replacement may be considered according to the applicable warranty terms and legal requirements.

A new replacement, refund, upgrade, or replacement with a different model is not automatically guaranteed for every warranty claim.

If the same model is unavailable, our team will discuss the available options with you.

6. Warranty on Replaced Products

If a product is replaced under warranty, the warranty period generally continues from the original purchase date, and the replacement does not automatically restart the warranty period.

However, the warranty applicable to the replacement will follow the relevant manufacturer or distributor terms and applicable consumer protection laws.

Our team can clarify the applicable warranty period when a replacement is issued.

7. Products With a Limited Check Period

Some products may be sold with a limited check period instead of a long-term warranty. This will be stated on the product page, invoice, or sales documentation.

Customers should test such products as soon as possible and report any initial functional issue within the stated check period.

A check period is intended for identifying initial functional issues and should not be treated as a long-term warranty unless separate warranty coverage is explicitly provided.

Any applicable statutory rights remain unaffected.

8. How to Request Warranty Service

To request warranty service:

  1. Contact Rapido Tech Nepal through our official customer-support channels.
  2. Provide your invoice or order details and explain the issue.
  3. Share clear photos or videos if requested.
  4. Follow our instructions for submitting the product for inspection.
  5. Once the assessment is complete, our team will explain the findings and the available resolution.

Please contact us before sending or dropping off a product so we can provide the correct location and instructions.

9. Important Information

  • Keep your purchase invoice or order details for future warranty claims.
  • Warranty periods and conditions vary by product and brand.
  • Warranty approval depends on the inspection findings and applicable warranty terms.
  • The warranty details stated on the product page, invoice, or warranty documentation will apply to your purchase, subject to applicable law.
  • Repair and service timelines are estimates and may vary depending on the brand and service requirements.
  • This policy does not limit any rights or remedies available to customers under applicable Nepalese law.

Our Commitment

At Rapido Tech Nepal, we value your trust and aim to handle eligible warranty claims fairly and transparently. Our team will guide you through the process and keep you informed about the available resolution.

Rapido Tech Nepal

Built for Performance. Trusted by You.